Refund & Cancellation Policy for houseofbrandss.com
At House of Brands (houseofbrandss.com), we strive to ensure your satisfaction with every purchase. Please review our Refund & Cancellation Policy below to understand our guidelines for refunds and cancellations.
- Cancellation Policy:
- You may cancel your order within 24 hours of placing it, provided that the order has not already been processed for shipment. To cancel your order, please contact our customer service team immediately at contact@houseofbrandss.com with your order details.
- Once an order has been processed and shipped, it cannot be cancelled. In such cases, you may return the item(s) for a refund in accordance with our refund policy (see section 2 below).
- Refund Policy:
- We offer refunds on eligible items within 7 days of the original purchase date. To be eligible for a refund, items must be in their original condition, unused, and in the original packaging.
- To initiate a refund, please contact our customer service team at contact@houseofbrandss.com with your order details and reason for return. We will provide you with instructions on how to return the item(s).
- Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within a reasonable timeframe.
- Please note that shipping costs are non-refundable, and you will be responsible for any return shipping fees unless the return is due to an error on our part or a defective product.
- Exchange Policy:
- We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, you must return the original item for a refund and place a new order for the desired item.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at [contact@houseofbrandss.com]
(mailto: houseobrandindia@gmail.com) with photos of the damaged or defective product and your order details. We will arrange for a replacement or refund as applicable.
- Non-Returnable Items:
- Certain items are not eligible for return or refund, including but not limited to:
- Items marked as final sale or clearance.
- Personalized or customized items.
- Perishable goods (e.g., food items).
- Gift cards.
- Refund Processing Time:
- Refunds are typically processed within 5-7 business days of receiving the returned item(s). However, please note that it may take additional time for the refund to appear on your credit card or bank statement, depending on your financial institution.
- Contact Us:
- If you have any questions or concerns about our Refund & Cancellation Policy, please contact our customer service team at [contact@houseofbrandss.com]
(mailto: houseobrandindia@gmail.com). We are here to assist you and ensure a positive shopping experience.
By placing an order on houseofbrandss.com, you agree to comply with our Refund & Cancellation Policy. If you have any questions or concerns, please don’t hesitate to contact us.